Provider submission errors
When an order cannot be submitted to a provider, the application automatically returns the order charge to the customer balance.
LEGAL
Refund Policy
Refund rules should match your connected providers and local consumer law.
Completed orders
Completed services are generally not refundable unless the service description or a mandatory legal rule provides otherwise.
Partial or cancelled orders
Eligibility depends on the provider response, delivered quantity and the operator's published service terms.